PRIVACY POLICY

Last updated: 30 september 2024

We value your privacy. In this privacy policy we explain what personal data we collect, who we work with, how we use, share and protect the data. We recommend that you read this privacy policy carefully.

 Identity and contact details of the controller

Name: Terrahi, Ikhlasse
Commercial name: HUDUUR
Legal form: Sole proprietorship
Business address: Van Steenlandstraat 40, 2100 Deurne Antwerpen.
Company number: 1014457078
VAT number: BE 1014457078
Email: HuDuur@outlook.be
Tel: 0483 64 43 53

Personal data collected

Personally Identifiable Information: When using our website and placing an order, we may collect certain personal information that is necessary to provide our services and process your orders, such as your name, email address, address and payment information as well as any other personal information you share with us in communications. We collect this information only when you voluntarily provide it, for example when placing an order, subscribing to our newsletter or when you contact us.

Non-Personally Identifiable Information: We may also collect certain non-personally identifiable information when you visit our website, such as your IP address, browser type, operating system, and pages visited. This information may be used to improve the performance of our website and to analyze our demographics. We may collect this device information using the following technologies:

  • Cookies: These are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, see our cookie policy.
  • Log files: These track actions on the website, and collect data including your IP address, browser type, Internet service provider, pages from which you come to the site and where the website directs you to, date and time stamps.
  • Web beacons, tags and pixels: These are electronic files used to record data about the use of the website.

We use the collected personally identifiable information for the following purposes:

  • To process and deliver your orders (legal basis: performance of an agreement).
  • To check your orders for possible risks or fraud (legal basis: legitimate interest).
  • To process your returns and refunds (legal basis: performance of the agreement).
  • For accounting purposes and to properly manage our customer base (legal basis: legitimate interest).
  • To comply with our legal obligations (legal basis: legal obligation).
  • To respond to your questions and requests (legal basis: legitimate interest and consent).

We may use the collected (non-)personally identifiable information for the following purposes, to the extent you have given permission for this:

  • To improve the user experience on our website.
  • To optimize our marketing efforts.
  • To collect statistics about the use of our website.
  • To show and send you relevant and/or personalized marketing communications (such as news, promotions, advertising, discounts, offers, information about our brand and (new) products).

Sharing of personal data

For the efficient operation of our webshop and the execution of our services, it is sometimes necessary to share personal data with reliable third parties. This includes sharing data with:

  • Logistics partners: To ensure that your orders are delivered correctly and on time, we share necessary personal data (such as your name, delivery address and contact details) with our logistics partners.
  • Payment providers: To enable payments via our webshop, we work together with payment providers. Your payment details are processed securely to handle transactions.
  • Other partners and tools: We also use various other services and tools that are essential to providing our products and services. These may include marketing platforms and tools, customer service tools, and other relevant technologies.

For each form of data sharing, we conclude a processing agreement (Data Processing Agreement, DPA) with the relevant parties. These agreements ensure that all our partners adhere to the strict privacy standards that we apply and that your data is always protected and treated confidentially, in accordance with the applicable legislation, including the General Data Protection Regulation (GDPR) and other relevant regulations.

We will never sell, rent or disclose your personal information to third
parties for their marketing purposes without your consent and will only share
your information to the extent necessary to provide and improve our services to
you.

Retention period of personal data

We never store your personal data longer than necessary to optimally deliver our products and services (for example in the context of the right of withdrawal or the legal guarantee), or as long as this is necessary to comply with our legal obligations (for example in the context of accounting and tax obligations). As soon as the information is no longer necessary in the context of our services, we will delete it.

Security of personal data

We take all reasonable technical and organizational measures necessary to protect your personal data against unauthorized access, loss, misuse or alteration. For example, we use encryption technologies and restrict access to your data to authorized personnel.

Your rights regarding the collected personal data

You have the right to access the personal data we have collected from you. You have the right to portability of your data, the right to correct, update or restrict it or have it deleted at any time. You have the right to object at any time to the use of your data for direct marketing purposes.

Upon presentation of a valid proof of identity, you can obtain a written copy of the personal data we have collected from you free of charge by means of a written, dated and signed request.

Complaints

If you have any complaints regarding the processing of your personal data, you can always file a complaint with the Data Protection Authority
( www.gegevensbeschermingsautoriteit.be/burger).

Data Protection Authority
Drukpersstraat 35, 1000 Brussels
+32 (0)2 274 48 00
+32 (0)2 274 48 35
contact@apd-gba.be

Changes to the Privacy Policy

 We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with the date of the update.

Contact

If you have any questions about our privacy policy or if you wish to exercise your rights, you can always contact us using the following details:

HUDUUR
Business address: Van Steenlandstraat 40, 2100 Deurne Antwerpen.
VAT number: BE 1014457078
Email: HuDuur@outlook.be
Tel: 0483 64 43 53